warranty

We are proud to stand behind the quality of our product and offer a limited 6-month manufacturer's warranty as follows:
  • Philocaly Hair extensions are covered by a limited, six (6) month warranty against manufacturing defects, effective from the original invoice date. Claims made beyond this 6-month period will not be accepted. Any merchandise claimed as defective must be returned within 30 days of requesting a Return Authorization (RA).
  • The determination of whether the product has a valid factory defect will be solely made by our Quality Control staff. Once reviewed, Quality Control's decision regarding a defective claim will be communicated to the distributor.
Covered Defects

Within the first three (3) months of the warranty period, Philocaly Hair will fully replace at no cost to the customer if the hair extensions meet the following criteria:

  • Attachments at the top of the extensions are coming apart, such as hand-tied wefts coming through the seams (if apparent this is not a care issue) or adhesives falling apart due to a manufacturing issue.

  • Excessive breakage, defined as more than 4 inches of hair breakage within a three (3) month time frame.

  • Excessive matting and tangling.

Exclusions

This limited warranty does not apply to non-manufacturing defects, which include but are not limited to:

  • Defects resulting from physical damage to the product by the customer.
  • Defects resulting from the improper use of the product (e.g., lifting, coloring, or treating the extensions, cutting the adhesive tabs, or hand-tied wefts).
  • Improper application of Philocaly Hair products.
  • Hair extensions can be subject to fading, and fading will not be considered a manufacturer defect for warranty purposes. Hair extensions are colored like natural hair and may fade over time depending on client care and shade chosen.

Limitations of Warranty

  • Except as expressly stated above, Philocaly Hair Inc. disclaims all other warranties of any kind, including but not limited to any express warranties, statutory warranties, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • Under no circumstances will Philocaly Hair Inc. be liable or responsible for any direct, indirect, incidental, consequential (including damages from loss of business, loss of profits, litigation, or the like), special, exemplary, punitive, or other damages, under any legal theory, arising out of or in any way relating to the product or the use of the product.

Prorated Warranty from months 4 to 6

  • In months 1, 2, and 3, claims that fall within our warranty guidelines will result in a full replacement of the product if found to be defective.
  • From month 4 to month 6, the warranty will be prorated, and a prorated amount will be provided to the customer.

Placing a Claim

Please contact our team directly at hello@philocalyhair.com stating the issues you are experiencing along with supporting photos. Please ensure you include an order number that we can reference, which can be found in your purchase confirmation email. If you are not a stylist and did not purchase the hair directly through Philocaly, please have your stylist reach out to us with the information.

At Philocaly Hair, we value your satisfaction and strive to provide you with the highest quality hair extensions on the market. Thank you for choosing our products.