Ordering Hair
We offer both professional and ready-to-wear collections to cater to a variety of needs. Our ready-to-wear collection, which includes seamless and classic clip-ins, is available for anyone to purchase. However, our professional collections are exclusively for stylists, ensuring they have the expertise and tools to work with our premium extensions.
If you're not a stylist but are interested in our professional collections, simply reach out to a Verified Stylist in your area. They can purchase and install Philocaly extensions for you, providing expert guidance and seamless results. If there are no Verified Stylists in your area, please reach out to us directly hello@philocalyhair.com.
No. The only prerequisite to purchasing Philocaly hair extensions is being a hairstylist. This ensures that professionals have the expertise to work with our high-quality extensions and deliver exceptional results.
At Philocaly Hair, we are committed to maintaining the highest standards of quality and service. As part of this commitment, we have made the decision to allow only certified hairstylists to order our extensions at this time. While we recognize and appreciate the talent of many skilled extensionists within the industry, we believe this ensures our products are used with the expertise they deserve, delivering the best results for every client. Thank you for your understanding and continued interest in Philocaly Hair.
We offer a range of extension options to suit every need and expertise. Our Pro Collection includes hand-tied wefts, genius wefts, flat wefts, invisible tape-ins, keratin tips, and nano beads, designed for professional stylists. For those looking for easy-to-use options, our Ready-to-Wear Collection features seamless and classic clip-ins, perfect for at-home styling or quick transformations.
Our physical location is in Calgary, Alberta, however we do not currently offer in-person pickup.
Virtual consultations are available to view our hair; please feel free to contact hello@philocalyhair.com to arrange a consultation.
We currently offer 18" and 22" lengths in stock and ready to ship. For lengths ranging from 24" to 28", a custom order is required.
To accurately determine the quantity of hair extensions required for your needs, please consult the following guidelines:
Hand-Tied Wefts:
Adding Thickness without Increasing Length: 2-3 packs of hand-tied wefts.
Adding Length and Thickness to Fine Hair: 3-4 packs of hand-tied wefts.
Adding Length and Thickness to Hair with Average Density: 4-5 packs of hand-tied wefts.
Adding Length and Thickness to Thick Hair: 6 or more packs of hand-tied wefts.
Flat Wefts:
Adding Thickness without Increasing Length: 1 package.
Adding Length and Thickness to Fine Hair: 2-3 packs of wefts.
Adding Length and Thickness to Hair with Average Density: 3-4 packs of wefts
Adding Length and Thickness to Thick Hair: 4-5 packs of wefts
Genius Wefts:
Adding Thickness without Increasing Length: 1 package.
Adding Length and Thickness to Fine Hair: 2-3 packs of wefts.
Adding Length and Thickness to Hair with Average Density: 3-4 packs of wefts
Adding Length and Thickness to Thick Hair: 4-5 packs of wefts
K-Tips:
Adding Thickness without Increasing Length: 1-2 packages
Adding Length and Thickness to Fine Hair: 2-4 packages
Adding Length and Thickness to Hair with Average Density: 6 packages
Adding Length and Thickness to Thick Hair: 8 packages
Invisible Tape-Ins:
Adding Thickness without Increasing Length: 1 package
Adding Length and Thickness to Hair with Average Density: 3 packages
Adding Length and Thickness to Thick Hair: 4 packages
Nanos:
Adding Thickness without Increasing Length: 1-2 packages
Adding Length and Thickness to Fine Hair: 2-4 packages
Adding Length and Thickness to Hair with Average Density: 6 packages
Adding Length and Thickness to Thick Hair: 8 packages
Choosing the right shade for your Philocaly Hair Extensions is key to achieving a natural, seamless blend. For our clip-in collections, we offer a complimentary shade-matching service. Simply send photos of your hair in natural lighting to hello@philocalyhair.com, and one of our experts will recommend the perfect shade for you.
In addition, Philocaly features a comprehensive Color Quiz on our website to help guide your selection. For the best results:
Examine your hair in natural light (avoiding direct sunlight or harsh artificial lighting).
Focus on matching the mid-lengths and ends of your hair, not the roots.
If you're between two shades, opt for the lighter one, as extensions can be toned or customized to better suit your needs.
For stylists, consider ordering a Philocaly Color Ring to ensure perfect color matching. This allows you to compare physical shade samples directly against your hair.
For personalized guidance with our professional collections, consult with a Philocaly Verified Stylist. They will be familiar with the full range of options to help you select the ideal shade.
The best hair extension option for you depends on your lifestyle, hair goals, budget, and how long you want the extensions to last. For expert guidance tailored to your needs, we highly recommend booking a consultation with a Philocaly Verified Stylist.
If you're seeking a temporary yet stunning solution, clip-ins offer the perfect balance of convenience and style. They’re quick to apply, easy to maintain, and entirely DIY-friendly. Clip-ins are also a cost-effective choice, as they provide lasting value—requiring fewer replacements and eliminate the need for frequent salon visits.
Yes, you can pre-order hair. Once your order is placed, we will send you an invoice, and your order will ship as soon as the product is back in stock. Alternatively, you can request a "Back in Stock" notification directly on the product page, and you'll be alerted as soon as it becomes available again.
Certifications & Courses
To register for a class with Philocaly Hair, we require proof of certification as a licensed hairstylist or proof of enrollment in a recognized hair school. If you're still in school, we recommend waiting until you've completed your program to sign up. This ensures that our classes are tailored to professionals who are ready to work with our extensions and techniques.
Each course we offer provides certification for installations based on the specific method you choose to complete. Upon successful completion, you'll be certified in that installation technique, ensuring you're equipped with the skills and expertise to offer high-quality extension services to your clients.
We offer a variety of beginner extension education classes, making Philocaly an excellent choice for those looking to enter the world of hair extensions. While prior extension education is not required, we do ask for proof of a hairstyling diploma to complete your course registration. This ensures that participants have a foundational understanding of hairstyling, allowing for a successful learning experience.
Philocaly offers both online and in-person classes to accommodate your learning preferences:
Our live Zoom classes provide the same comprehensive training as our in-person sessions, along with the added benefit of a full class recording that you can revisit at any time for further review.
Experience hands-on, live training with a Philocaly expert educator, allowing for direct guidance and personalized feedback in a collaborative setting.
By taking a Philocaly class, you’ll receive:
Professional Certification in the chosen extension method.
Full Starter Kit with practice hair, tools, and everything you need to get started.
Master Advanced Techniques to refine your skills and expand your service offerings.
Expert-Led Training from a seasoned Philocaly educator, ensuring you receive personalized, high-quality instruction.
Comprehensive Class Materials to guide you through the process and techniques.
Lifetime Access to class materials, so you can revisit content whenever you need.
Access to a Supportive Alumni Community, where you can connect, share, and grow with fellow extension specialists.
This is more than just a class—it's an investment in your growth and success as an extension expert.
All Philocaly classes include a full starter kit with all the essential tools and supplies you'll need for the class, along with practice hair. For the class, you will need to bring a mannequin and stand, a tail comb, Framar clips, and extra pin curl clips.
Please note that a color ring is not included in your starter kit and is available for purchase separately.
Returns & Exchanges
- Head to the “Create a Return” page
- Provide your order number and reason for the return/exchange.
- Once approved, you’ll receive instructions on how to ship the product back.
Yes, we accept returns or exchanges for hair extensions within 14 days of receipt, provided that the items are unopened and the original hygiene seal remains intact. After opening the package, the items become final sale due to hygienic reasons.
Philocaly does not accept returns or exchanges for:
- Used, installed, or altered hair extensions (e.g., if they have been dyed, washed, or cut).
- Items that are not in their original packaging with hygiene seals or are damaged.
- Final sale items, which may include certain promotional products.
Unopened hair extensions with the original hygiene seal intact can be returned or exchanged within 14 days of receipt. Please note that once the package is opened, the items become final sale. Hair accessories and supplies are also considered final sale due to hygiene reasons.
Shipping fees are the customer’s responsibility.
However, if the issue is due to a Philocaly error (like a wrong item being sent or warranty issue), they will cover the return shipping costs.
Our warranty does not cover damage resulting from improper care, misuse, or alterations, including coloring or toning extensions.
Therefore, coloring your extensions would void the warranty.
To maintain the integrity of your extensions and keep the warranty valid, it's recommended to use the extensions as provided without making alterations such as coloring.
To safely color extensions that would not void the warrenty, we would recommend taking our Extension Coloring Class.
For more detailed information, you can review our Warranty Policy.
Your return is your responsibility until it reaches Philocaly Hair Inc., so please ensure you use a reliable shipping provider and method. If you are returning items from outside Canada, please make sure to write "Returned item - No duties" on your customs form; otherwise, your item will be returned to you.
Once we receive and inspect your return, we will notify you by email that your item has been received. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and applied to the original method of payment within 3 business days of us receiving. Please be aware that the time it takes for the refund to appear in your account may vary depending on your bank’s processing times.
Account & Support
Our team is available Monday to Friday from 8:00 AM to 4:00 PM MST, excluding Canadian statutory holidays. If you reach out after hours, feel free to leave a message or send us an email, and a member of our team will get back to you on the next business day.
Our warehouse processes and ships orders Monday through Friday until 1:30 PM MST, excluding Canadian statutory holidays.
Absolutely! You can reach us at our toll-free number, 1-888-698-2709, Monday to Friday between 9:00 AM - 4:00 PM MST. We’re happy to assist you!
To order from our Professional Collections, you must have a professional account set up. However, no account is required to order from our Ready-to-Wear Collections.
That said, creating an account offers several benefits, including:
Faster checkout for future orders
Order tracking and history for easy reference
Access to exclusive promotions and discounts
Quicker customer support, with all your order details in one place
Creating an account enhances your shopping experience and ensures you never miss out on special offers!
If you can’t log in, follow these steps:
-Click on “Forgot Password” on the login page.
-Enter the email address linked to your account.
-Check your email for a password reset link.
-Follow the instructions to create a new password.
If you don’t see the email, check your spam or junk folder. You can also contact customer service and they can send over a password reset.
If you receive the wrong item, a defective product, or if something is missing, follow these steps:
- Contact Philocaly support at hello@philocalyhair.com as soon as possible.
- Provide your order number and photos of the issue (if applicable).
- The support team will walk you through how to resolve the issue, whether it's a replacement, refund, or return.
Shipping & Delivery
Yes, Philocaly ships worldwide! We offer expedited and tracked shipping to ensure your order arrives safely and promptly.
Philocaly proudly provides expedited and tracked worldwide shipping. Delivery times and rates vary based on country. Please reference our estimated guidelines below.
United States: 1-3 business days. Major centres receive 1-2 day delivery and rural areas take between 2-3 business days.
United Kingdom: 2-3 business days
Europe: 2-3 business days
Australia + Rest of World: 3-4 business days
Contact us if you'd like more details or assistance with shipping.
Orders from Philocaly Hair Extensions are processed and shipped within 1 business day. If you order before 1:30 PM MST your order will be shipped out that day and if you order after 1:30 PM MST your order will ship the next business day.
We ship Monday to Friday from 8:00 AM to 4:00 PM MST (excluding Canadian statutory holidays), orders placed outside these hours will be processed on the next business day.
Once your order ships, Philocaly will send you a tracking link via email.
You can also track your order by:
-Logging into your Philocaly account.
-Going to “Order History”.
-Clicking on the tracking number to see the status of your package.
Your order may be subject to import duties and taxes. Philocaly is not responsible for any duties/taxes applied to your package. Customs policies vary widely from country to country; please contact your local customs office for further information. By law, Philocaly must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Philocaly, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Philocaly. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded
We work exclusively with reliable, trusted shipping carriers to ensure your order arrives safely and on time. However, shipping issues can and do happen, and once your package leaves our facility, it is in the hands of the carrier. For this reason, Philocaly does not accept liability for lost or damaged packages unless Package Protection is selected at checkout.
Adding Package Protection is the only way to receive 100% coverage for your order in the event of loss or damage during transit. Please note, this protection does not cover theft if tracking shows the package was delivered.
While our carriers include limited insurance, coverage is capped at $100 and does not guarantee full reimbursement for high-value orders. If Package Protection is not selected, it is the customer’s responsibility to report and file claims for lost, stolen, or damaged packages directly with the shipping carrier.
If you did purchase Package Protection, please contact us directly at hello@philocalyhair.com and our team will assist you with the claims process.
We strongly recommend selecting Package Protection at checkout for full coverage and peace of mind.
If your order hasn’t shipped yet, you may be able tocancel or make changes within 20 minutesof placing it. Please contact Philocaly Support immediately. After this window or once the order has been processed, you’ll need toreturn the itemin accordance with our return policy to receive a refund or exchange.
