Shipping Policies

When will my order ship?

Our shipping department is open Monday to Friday 9am – 2pm MST. Please note that packages are shipped on business days only. We proudly offer expedited shipping and tracking on all orders. Orders placed after 12pm MST are processed the following business day. Orders are not processed on the weekend or statutory holidays.


How long does Canadian shipping take?

Philocaly proudly provides expedited Canadian shipping. Please expect the following timelines:

Major centres across Canada: Next business day

Maritimes & rural areas: 2-3 business days


How long does international shipping take?

Philocaly proudly provides expedited and tracked worldwide shipping. Delivery times and rates vary based on country. Please reference our estimated guidelines below. 

United States: 1-3 business days. Major centres receive next day delivery and rural areas take between 2-3 business days.

United Kingdom: 2-3 business days

Europe: 2-3 business days

Australia + Rest of World: 3-4 business days


How much are international duties & taxes?

Your order may be subject to import duties and taxes. Philocaly is not responsible for any duties/taxes applied to your package. Customs policies vary widely from country to country; please contact your local customs office for further information. By law, Philocaly must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Philocaly, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Philocaly. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.