We get it, online shopping can be hard when you can't physically see or touch the product. It’s like online dating- people can say they are one thing and be something completely different. We want you to meet us in person, with no strings attached so you can see that we are the real deal! Welcome to the Philocaly Sample program, specifically designed for you to try our hair before you buy.
How the program works
Your Sample box comes with one hand-tied weft from our brand new collection so that you can see the quality of our product first hand. This box has 2 options:
Option #1: Quick Fling
This package is designed to allow you to touch and feel the hair but not alter the hair In any way (no styling, washing, colouring/toning, or installing allowed). The hair is viewable/touchable and must be received back to Philocaly headquarters in the same condition it was received.
Philocaly Hair will include a return label in the package. Once Philocaly Hair has received the product back your sample charge will be refunded within 24 hours minus the cost shipping.
Option #2: LTR (Long term relationship)
This package is designed to allow you to truly experience our quality without having to purchase a full set. Install, style, wash and/or colour/tone to truly experience the Philocaly difference. The weft is yours to keep!
How to send the weft back
If you do choose to send back the weft, neatly pack up the weft in its original packaging and send it back to us using our prepaid label. Once we’ve received your package, you will receive a full refund (minus the one way shipping charge) within 24 hours.
Please note that you do not have to choose which package you would like at time of purchase. A prepaid shipping label will be included in the sample package and you can decide which option you would like to proceed with once you receive the sample. Philocaly hair will assume the LTR package is chosen if the hair is not sent back within 7 business days of receiving your package. You cannot select the colour that comes in this sample package. A standard shade in 18” will be selected, you do however have the option to purchase a dark or blonde shade.