Return + Shipping Policies


Shipping Rates & Delivery

All Canadian and international packages are shipped via Canada Post on business days only. Shipping rates and delivery times are calculated during checkout. Local Saskatchewan packages are shipped via Coutts Courier.


Philocaly Hair Extension Shipping


When will my order ship?

Our shipping department is open Monday to Friday 8 am – 3 pm CST. Orders placed after 12 pm CST are processed the following business day. Orders are not processed on the weekend. 


Next day delivery for locals only 

Do you live in Saskatchewan, Canada and need your hair extensions right away? We've got you covered! For next day delivery, your order must be placed before 12 pm CST with expected delivery by 5 pm CST the following day. For any special instructions, please contact the Philocaly customer service team. Please note that local Saskatchewan packages do not come with tracking numbers. 


How long does international shipping take?

Philocaly proudly provides worldwide shipping. All international delivery times and rates vary based on country. All shipping times and rates are calculated during checkout. Please contact the Philocaly customer service team for additional information.


How much are international duties & taxes?

Your order may be subject to import duties and taxes. Philocaly is not responsible for any duties/taxes applied to your package. Customs policies vary widely from country to country; please contact your local customs office for further information. By law, Philocaly must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Philocaly, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Philocaly. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.


Return Policy 

Your satisfaction is important to us, which is why we offer a 7 day return policy. We will gladly accept your hair extensions back for a full refund or exchange so long as they are unopened with the original hygiene seal intact. Due to hygienic reasons, once the package has been opened, the hair becomes final sale. To begin the return process, please click here.

Your return is your responsibility until it gets back to Philocaly Hair Inc., so please ensure you use a reliable shipping provider and method. If you are returning your hair from outside of Canada, you must write "Returned item- No duties" on your customs form, otherwise your item will be sent back to you.

Philocaly Russian Remy Hair Extensions