We will gladly accept your hair extensions back for a full refund or exchange, within 14 days of receiving, so long as they are unopened with the original hygiene seal intact. Due to hygienic reasons, once the package has been opened, the hair becomes final sale.For hygiene reasons, hair accessories and supplies are final sale.

• To begin the return process, please click here.
• Enter your order number and email address in the blank fields and click Start.
• Follow the screen instructions and select the items you want to return.
• You will get a confirmation email with shipping guidelines.

• Your return is your responsibility until it gets back to Philocaly Hair Inc., so please ensure you use a reliable shipping provider and method. If you are returning your hair from outside of Canada, you must write "Returned item- No duties" on your customs form, otherwise your item will be sent back to you.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Our shipping department is open Monday to Friday 9am – 2pm MST. Please note that packages are shipped on business days only. We proudly offer expedited shipping and tracking on all orders. Orders placed after 12pm MST are processed the following business day. Orders are not processed on the weekend or statutory holidays.

Philocaly proudly provides expedited Canadian shipping. Please expect the following timelines:

Major centres across Canada: Next business day

Maritimes & rural areas: 2-3 business days

Philocaly proudly provides expedited and tracked worldwide shipping. Delivery times and rates vary based on country. Please reference our estimated guidelines below. 

United States: 1-3 business days. Major centres receive next day delivery and rural areas take between 2-3 business days.

United Kingdom: 2-3 business days

Europe: 2-3 business days

Australia + Rest of World: 3-4 business days

Your order may be subject to import duties and taxes. Philocaly is not responsible for any duties/taxes applied to your package. Customs policies vary widely from country to country; please contact your local customs office for further information. By law, Philocaly must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Philocaly, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Philocaly. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.